FAQs

You can find answers to Frequently Asked Questions about Krispy Kreme Australia below. If you have a question that is not answered here, please contact us  and we will respond to you within 2 business days.

Careers

How can I apply for employment with Krispy Kreme Australia?

To check our current employment opportunities or to express interest in employment with Krispy Kreme Australia, please click here  and click ‘Apply Online’ to submit your application.

For more information about working at Krispy Kreme, click here

What are some of the perks of working at Krispy Kreme?

Apart from making new friends we have a range of benefits: Free doughnuts, Discounts, Uniform, Parental Leave, Safe work environment, employee rewards and recognition.

Products & Nutrition

What animal products are used in your doughnuts?

The only animal by-products used in the manufacturing of our doughnuts are eggs (whites and yolks) and dairy products including milk, butter, yoghurt, whey, non-fat milk and non-fat whey. Our doughnuts are cooked in a low Trans Fatty Acid (TFA) blended vegetable oil. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. Krispy Kreme doughnuts do not contain alcohol products manufactured to be consumed as a beverage, such as liquors, wine or beer. Ethyl alcohol can occur in products as the result of the fermentation process of yeast-raised products, however this naturally occurring ethyl alcohol evaporates during the cooking process.

Where can I see the Nutritional Information for current Krispy Kreme products?

You can find the nutritional information on all of our doughnut pages here. Click on Nutritional Information link under the doughnut image on any of the doughnut pages to download the full nutritional information. If you require further information, please contact us

Are Krispy Kreme doughnuts Halal certified?

Krispy Kreme Australia respects the dietary customs of our valued customers and has achieved Halal Certification across all of our stores for our doughnuts.

Do you have peanuts, tree nuts, soy, milk, eggs, sesame or wheat?

Our shops contain products that include common allergens such as peanuts, tree nuts, soy, milk, eggs, sesame and wheat. All the Company’s products may contain traces of these allergens due to the chance for cross contact at our shops and third-party facilities that manufacture and handle our ingredients. While Krispy Kreme employs good sanitation practices, we cannot guarantee there will not be trace allergens in our products.

Please find information on our current range on the https://www.krispykreme.com.au/doughnuts

I have food allergies. Can I find out what ingredients are used in your doughnuts?

The only animal by-products used in our doughnuts are eggs (whites and yolks) and dairy products (including milk and non-fat milk solids). We also use wheat in our doughnuts, including gluten, starch and flour. For a full ingredient listing or more information please contact us.

What are Trans Fatty Acids (TFA)?

While fat content varies between doughnut flavours, TFA content has been significantly reduced across the board. Our signature doughnuts contain between 0.1g to 0.3g of TFA per single serve across our range, which is well below the World Health Organisation (WHO) recommended daily limit of TFA (1% of total kilojoules consumed), and is considered “virtually zero” in some countries including the US. If you have any further queries regarding our products please call us at 02 8303 1100.

Do you use sustainable palm oil?

In Australia, Krispy Kreme is committed to being a responsible corporate citizen who is active in contributing to a fair and sustainable environment in which we operate.

In November 2015 Krispy Kreme updated its shortening process which is now locally refined and packaged, containing locally grown and processed non-GM canola and RSPO mass balanced sustainable palm sourced from RSPO certified suppliers.

Where can I find nutritional information for Krispy Kreme Bagels?

You can download the nutritional information for our Bagels range right here. Click on the link below.

Bagels Nutritional Information

Online Delivery

Do you deliver to my area?

We always deliver Fresh! To ensure we only deliver the best product, we have a limited range of where we can deliver our doughnuts to. We currently only deliver in selected areas across NSW, VIC, QLD and WA.

Click here for further information or you can select a product, add it to your basket and then check if we deliver to your area using our shipping estimator tool on the shopping bag page.

We do not deliver to South Australia or the Northern Territory. For Tasmanian orders or areas not in our deliver zone, please contact us and we can attempt to find a delivery solution for you.

Can I order for delivery today (same day delivery)?

We currently do not offer same delivery. You will need to order before 5pm on the day prior to your required delivery day.

What are the delivery charges?

Delivery charges vary depending on your delivery address, delivery time requirements and the value of the products in your shopping basket. Delivery fees start from $2.95 for a 'Regular' delivery service.
You can obtain a delivery cost estimate by entering your suburb, postcode and clicking ‘Estimate Shipping’ on the Checkout page.

When do you deliver?

We can deliver your sweet treat any weekday during business hours, except public holidays. You can choose from the following delivery options:
Regular - Delivery within working hours of 8am-5pm.
Fast - You can choose from delivery before 12pm.

A specific delivery time cannot be guaranteed. 

Can I get a delivery on the weekend?

Delivery is not available weekends or on public holidays. However, you can place an order online for collection in-store on these days.

Do I have to be at delivery address to receive my delivery?

Yes, someone must be present at the delivery address to sign for the delivery.
If the delivery address is unattended our couriers are authorised to leave the goods in a safe location. If a safe location cannot be found, the courier will return the goods to Krispy Kreme and an additional delivery fee will be charged if you require a re-delivery.

How can I change my order or delivery details?

If after placing your order you would like to change your order, change delivery details or cancel your order, please contact our team by e-mailing KK2YOU@krispykreme.com.au or contact us here

You can only make a change to you order up until 3pm on the day before your delivery.

Opening your delivery box?

We have developed a unique delivery box to help maintain freshness and avoid bumps and damage to your doughnuts during delivery.

To open the box:
Tear the perforated section away on the top of the box and remove the lid - you may need to cut the tamper proof sticker.
Lift the lid off the base box
Remove the doughnuts

Note: if you are having difficulty removing the doughnut boxes, you can open the side of the outer cardboard box, by opening the side of the base box
If you have any difficulties please contac t us

How do I place an order for pick-up at Whitford City Centre store?

You can now order online for collection in-store at Whitford City centre and Myaree stores in WA.

Delivery is available for limited areas. To check delivery availability, estimate shipping cost or place an order online go to Shop Online

Can I pick my own mix of Assorted Doughnuts?

We’ve created a special ‘Mix your own Dozen’ option for when you want to choose your doughnuts.
Click ‘Shop Online’ to visit our online store
Click ‘Mix your own Dozen’
Now simply “click, drag and drop” the doughnuts into dozen box to make up your dozen
Once you have a full dozen, click ‘Add to Bag’ to add your dozen to the shopping bag.

What if something goes wrong?

We hope it doesn’t but should you find anything we need to work on, please call us on 1300 KK 2 YOU (1300 552 968). Have a question we haven’t answered? Give us a call on 1300 KK 2 YOU or email us at kk2you@krispykreme.com.au from 9.00am to 5.00pm Monday to Friday (excl. Public Holidays).

My Account

How do I open an online account?

On our Home page, click on ‘Log in/Sign up’
Click 'Create Account'.
Fill in the online form.
Once you have filled out the form, click on ‘Register’.
You will receive an email confirming your Krispy Kreme account.

How do I update my account details?

‘Log in’ to your Krispy Kreme account using your e-mail and password. Once logged in you can review and edit your details as needed. Make sure to ‘Save’ your changes.

I want to create an account for my business?

On our Home page, click on ‘Log in/Sign up’
Click 'Create Account'
Tick ‘Register as Company’
Fill in the online form with ‘Company Name’
Once you have filled out the form, click on ‘Register’.
You will receive an email confirming your Krispy Kreme Corporate account.

How do I log into my account to place an order?

On our Home page, click on ‘Log in/Sign up’
Enter your e-mail address and password in section ‘Returning Customer’
Click ‘Log in’
You are now logged into your Krispy Kreme account and ready to place your order.

I am having trouble placing my order?

If you are having any problems with placing an order, please contact us and we will do our best to assist.

What happens if I forget my password?

On Log in page click ‘Forgot Password’
Enter your e-mail address and click ‘Submit’
An e-mail will be sent to you with a link to create a new password. Click on the link provided
Enter your new password and click ‘Reset Password’.

I no longer want to receive your newsletter, how do I unsubscribe?

Open one of our e-mail newsletters, scroll to the bottom of the e-mail and click ‘Unsubscribe’.

What are Cookies and privacy?

Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you’re at our Site. The use of cookies is an Industry standard. Krispy Kreme does not use cookies to retrieve information from your computer that was not originally sent in a cookie.

For more information on Cookies please see our Privacy Policy.

Fun-draising

What is the mission of the Krispy Kreme Australia FUN-draising program?

Krispy Kreme Australia FUN-draising programs and pricing structures are designed to exclusively assist charities and not-for-profit organisations and groups. The pricing structure reflects our commitment to helping the Australian community and is not designed to provide a wholesale price to individuals or groups that would use our product for personal or corporate profit.

For more information on FUN-draising, please visit our FUN-draising page

How do I qualify?

In order to qualify for the use of our FUN-draising pricing, an organisation must qualify as a non-profit organisation as defined in one of the following ways:

Community – Funds are being used to support community-based activities devoted exclusively to charitable, educational, or recreational purposes and not for individual gain.
Charitable – Funds are being used to support a registered charitable organisation.
Educational – School or school related organisation such as band, club, and student or parent group associated with a school or educational institution.

Please note: Not-for-profit organisations will be permitted to fundraise once a quarter.

Ordering Online

What is Dozens Delivery?

Dozens Delivery is our online pre-payment system that allows you to conveniently pre-order our doughnuts by the dozen from the comfort of your workplace or home. You can choose from pick up in store or delivery direct to your door!

Is there a minimum order?

Minimum order of 1 Dozen applies to all online orders.

How can I check the status of my order?

You can log in to your account and view the order status by clicking on your open order. If you are having any difficulties or have any questions, please contact us.

Has my online order been successfully submitted?

Once your order has been successfully submitted you will receive an e-mail confirming your order. If you are a registered member and have an online account with us you are able to view your order history.

How much does it cost? Is the GST included in the price stated online?

We offer our products by the dozen at standard retail prices. We also offer our limited edition featured doughnuts for delivery customers. All prices are inclusive of GST.

What currency is the payment calculated in?

All orders are charged in AUD$ Australian Dollar.

How much does it cost? Is the GST included in the price stated online?

We offer our products by the dozen standard retail prices. All prices are inclusive of GST.

What payment methods do you accept?

Major credit cards are accepted – Mastercard, Visa, American Express through our secure payment gateway – Eway and utilises the Westpac Merchant facility.
We also accept payment via Paypal.

Bankcard and Diners Club are not available at Krispy Kreme.

Can I use Paypal to make my payment?

Yes you can. We now have payment by Paypal available when making an online purchase.

Can I pay on delivery?

Pre-payment with credit card is required through our online shop.
Payment by cash or cheque on delivery is not accepted.

Are my Credit Card details secure?

We endeavour to provide you with a safe environment to place your order and make payment. We use the latest encryption and online security methods to keep your details safe via our payment partner eWay and the Westpac Merchant facility program.

Can I request a specific delivery time?

We do not offer a specific time delivery option.

Do you accept vouchers or coupons with my Dozens Delivery order?

Sorry, but we do not accept coupons or vouchers in the Dozens Delivery program.

I have a promo code, what is it and how do I use it?

From time to time we like to reward our online customers with special offers by providing a limited use promo code. This code is applicable to online purchase only. When shopping online you will be required to enter your “Discount Code” to redeem the offer.

To receive our promo codes, in-store offers, news and Friends of Krispy Kreme newsletter sign up now

Can I change my order details?

Of course! Changes to your Dozens Delivery order will be accepted until 3pm AEST the weekday prior to delivery. To make changes to your order, please e-mail us at KK2YOU@krispykreme.com.au before 3pm.

How do I place an order for a corporate event?

You can either order online and register as a company or if you have a special request or a very large order, please contact us to discuss.

Need to return a product or received damaged product?

You need to inspect the goods immediately upon receipt. If the product is damaged or if there is a shortfall in your order, you must contact our Head Office within 3 hours of receiving your order. Click here to view our Returns Policy.

Can I buy a Krispy Kreme gift card?

We do not offer gift cards/vouchers for purchase.

Do you offer a discount on large orders?

We sure do! We offer a discount of 20% on a minimum order of 10 Dozen.
You can order for delivery or pick-up in store at one of our stores.

Simply add any 10 Dozen or more doughnuts to your shopping cart and the discount will be applied automatically. Discount does not apply to delivery charges. This discount applies to online orders only. Order now.

Can I send a gift message with my online order?

You sure can! When going through the checkout process you will have the option to add a gift message. Make sure to tick “Gift Message Card” and enter your message in the field that appears.

A limit of 250 characters applies. This is not 250 words but individual characters including spaces. If your message happen to go over the character limit it may get cut off at printing.

Emojis aren’t currently supported on our gift message.

All about our stores

How can I find out where the nearest Krispy Kreme store is located?

Please use our Store Locator page to find the store located nearest to you and come and visit us!

Do you have Wi-Fi available in-store?

Yes we do! To find out which of our stores has free Wi-Fi available please click here

Which 7-Eleven stores sell Krispy Kreme doughnuts?

Please use this 7-Eleven Store Locator page to find the nearest 7-Eleven store selling Krispy Kreme doughnuts.

What doughnuts can I buy at 7-Eleven stores?

Some of our most popular doughnuts are available for purchase at select 7-Eleven stores. You can purchase – Original Glazed, Choc Iced, Choc Iced Sprinkles, Choc Iced Custard, Strawberry Jam, Mudcake and Strawberry Iced. As well as limited time, seasonal or promotional doughnuts when available.

Can I order online with Krispy Kreme and pick up from a 7-Eleven store?

If you wish to collect an order from a 7-Eleven location you must place the order with the 7-Eleven where you will be collecting your order. We recommend contacting the 7-Eleven store directly and they will be able to advise you of the best practice.

About Krispy Kreme Australia

How can I contact Krispy Kreme Australia?

There are a number of ways to contact us, the best way is via our contact us page.

You can also contact us in writing, please address your enquiry to
Krispy Kreme Australia, PO Box 6267, Alexandria NSW 2015 

or feel free to call us on: 02 8303 1100 between 9.00am and 5.00pm Monday to Friday (excl. Public Holidays).
You may also email us on customersupport@krispykreme.com.au or fax us on: 02 8303 1199

Where do I find information about Krispy Kreme South Australia?

For any enquiries relating to Krispy Kreme in South Australia please contact memories@krispykremesa.com.au or call them on 08 8346 8245.

South Australia are an independent Franchise owned by the Peregrine Group. While we all share the love of Krispy Kreme doughnuts, please refer all enquiries directly to Krispy Kreme South Australia on the above e-mail and phone number.

How do I obtain a Krispy Kreme franchise?

100% Australian privately owned Krispy Kreme Australia holds the rights to develop Krispy Kreme stores throughout NSW, QLD, TAS, VIC, WA and New Zealand. All of our stores are company owned; therefore there are no local franchise opportunities available.
If you are interested in franchise opportunities available in other markets, please contact the Krispy Kreme Doughnut Corporation.

About Krispy Kreme products

What products are available in-store?

We have a standard range of doughnuts available throughout the year as well as limited time only and seasonal doughnuts. Other products available are – Coffees, Milkshakes, Soft Drinks and Baked Goods. Availability of products is subject to store location. 

What is the best way to store Krispy Kreme doughnuts?

Our doughnuts are a freshly made product and therefore need to be cared for as you would a cake or pastries. Krispy Kreme doughnuts are made with ingredients which have similar attributes as those used to make bread. Therefore, just as a loaf of bread is best eaten fresh, so too are Krispy Kreme doughnuts. To maintain your Krispy Kreme doughnuts in optimum condition, we recommend that you store them in a temperature under 18 degrees and out of direct sunlight. To keep Krispy Kreme doughnuts at their freshest after their first day at home, you can freeze the doughnuts and reheat in the microwave.

Can I freeze my Krispy Kreme doughnuts?

The brilliance of a Krispy Kreme doughnut is best when fresh. If however you choose to freeze the doughnuts for a later date, make sure you seal them in an airtight package to ensure the ageing process is halted while in the freezer.

What about reheating?

This is a dish which will have your guests drooling. If you can’t eat them fresh, take your frozen ones out of their airtight package in the freezer and pop them in the microwave for 8 seconds. It’s not exactly like having a hot one from a Krispy Kreme Factory Store, but some say it’s pretty close.

Do you make doughnut cakes?

We have just the thing for you – Doughnut Towers!
We provide you the doughnuts plus a tower in one package offering. All you need to do is put your tower together using the instructions you’ll be provided with, fill it up with doughnuts, decorate as you like and it’s ready to be enjoyed.

Choose from:

  • Small Doughnut Tower – 3 tiers
  • Large Doughnut Tower – 5 tiers

How and where can I order Doughnut Towers?

Small Doughnut Towers are available to order online and can be purchased in store. Order Online here.

Large Doughnut Towers are available to be purchased in store only. Find your nearest store.

How do I build my Doughnut Tower?

Our Doughnut Towers are easy to put together. To help you set up your tower we’ve put together a step by step guide.

Click here to download the Tower Assembly Instructions.

Hobart Virtual Pop-up

I see you have a Hobart Virtual Pop-up. What does that mean?

In a first of its kind, we’ve created a ‘Virtual Pop-up’ Krispy Kreme store.

It’s a limited time only pop-up store on our website. You order our scrumptious doughnuts via the Hobart Virtual Pop-up, we bring the doughnuts to pre-determined location in Hobart and you collect them from the location.

How do I order doughnuts?

It’s easy!

  1. Go to www.krispykreme.com.au/hobart
  2. Add ‘The Doughbart Dozen’ to your Shopping Bag
  3. Proceed to Checkout
  4. Checkout as a Guest or Register or your details
  5. Fill in your Billing Information and select ‘Collect in-store’ option
  6. Choose the ‘Hobart Virtual Pop-up’ from drop down list
  7. Select either 5th or 6th October
  8. Select a pick up time. You can choose from 1 hour blocks between 3pm – 7pm.
  9. Add payment details and Submit order

 

Click here for full terms and conditions.

Where do I collect my order?

Collection point for your order will be Northgate Shopping Centre.

Do I have to pay for shipping?

Shipping cost is included in the product cost already. There is no extra shipping cost involved.

Do I need to bring anything to collect my order?

You will need a copy of your Order Confirmation e-mail. Show it to us on your phone or a printed copy.

I didn’t get my order confirmation e-mail.

Sounds like your order hasn’t gone through successfully! Give us a call on 1300 552 968 and we’ll check for you.

Can I change my pick-up date or time?

Because we're in Hobart for 2 days only, we’re not able to change the pick-up date for your order. Your order will be available to collect between 3pm – 7pm on your selected date.

Are my doughnuts fresh?

They sure are! We will be making and delivering fresh doughnuts to Hobart location on both dates.

I have a coupon code, can I use it for my Hobart Virtual Pop-up order?

We generally have event specific offers and coupon codes. There are no offers for our Hobart Virtual Pop-up. If you do have a coupon code, it will not apply to this event or ‘the Doughbart Dozen’.