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Krispy Kreme Doughnuts®

Frequently Asked Questions

You can find answers to Frequently Asked Questions about Krispy Kreme Australia below. If you have a question that is not answered here, please send us an email and we’ll respond as soon as we can.

  • What is Dozens Delivery?

    Dozens Delivery is our online pre-payment system that allows you to conveniently pre-order our doughnuts by the dozen from the comfort of your workplace or home. You can choose from pick up in store or delivery direct to your door!

  • What is the difference between ‘Quick Order’ and ‘Friends of Krispy Kreme’ ordering options?

    There are two options when placing your order. We have Quick Order for infrequent customers who want to order doughnuts every now and then. But by registering as a Friend of Krispy Kreme, you will enjoy the convenience of a password secure account. We will automatically record your order preferences including most recent orders and recipient details, plus your nominated account billing details. What’s more, with every order, you’ll earn Doughnut points!

  • What are Krispy Kreme Doughnut points?

    Krispy Kreme Doughnut points are our way of giving you a little extra reward for being a lover of Krispy Kreme doughnuts. Once you register, each time you place an order online you’ll earn Doughnut points. When you earn enough points you can redeem your points and grab more Original Glazed doughnuts for free.

  • How do I earn Krispy Kreme Doughnut points?

    As a registered Friends of Krispy Kreme, you will automatically earn twelve (12) Doughnut Points for every dozen doughnuts ordered. For example: order 3 dozen Original Glazed, you receive 36 points.

  • How do I redeem my Krispy Kreme Doughnut points?

    Once you reach an accrual of 200 points, you will be able to redeem your FREE Original Glazed dozen the next time you log in to make a purchase.

    Once you have redeemed your FREE Original Glaze dozen, you will then start to accrue Doughnut Points next time you log in to make a purchase. Doughnut Points must be redeemed with purchase, and only one free dozen can be redeemed per transaction.

  • Do you deliver to my area?

    We offer a delivery service in the selected metro suburbs of Sydney, Brisbane, and Melbourne during working hours Monday to Friday.

  • How much does it cost?

    We offer our products by the dozen standard retail prices. We also offer our limited edition featured doughnuts for delivery customers.
 All prices are inclusive of GST.

  • Can I pay C.O.D.?

    Pre-payment with credit card is required through our online shop. Cash on delivery is not accepted. Upon completion of your order you will receive an emails, an automated order summary and a tax invoice.

  • What credit cards do you accept?

    Major credit cards are accepted – Mastercard, Visa, American Express & Diners Club through our secure payment gateway – GeoTrust. Bankcard is not available at Krispy Kreme.

  • Is there a minimum order?

    There is no minimum order for delivery. All orders will incur a delivery fee of $12.00

  • Can I change my order?

    Of course! Changes to your Dozens Delivery order will be accepted until 3pm AEST the weekday prior to delivery. To make changes to your order, please call our Sales Team on 1300 KK 2 YOU (1300 552 968).

  • Can I pick my own mix of Assorted Doughnuts?

    The Assorted Dozen pack is pre-selected by our doughnut chefs who have chosen 12 of their favourites! Currently the ‘pick your own’ service in stores is not available through the Dozens Delivery program, but if you would like to order a dozen of your favourite doughnuts, we may be able to organise this for you. Call us on 1300 KK 2 YOU (1300 552 968).

  • Do you accept vouchers or coupons with my Dozens Delivery order?

    Sorry but we do not accept coupons or vouchers in the Dozens Delivery program.

  • Can I order some for delivery today (same day delivery)?

    All our doughnuts for Dozens Delivery are made to order, which is why we would love to have your order by 3pm the working day before, however we know life can get busy so we will endeavour to place your same day order but we will need to liaise with our courier company and with your local store. Therefore it is best to please call us on 1300 KK 2 YOU (1300 552 968) and we can try to assist. All our stores are open 7 days a week, to find one closest to you visit our Store Locator.

  • When do you deliver?

    We can deliver your sweet treat any weekday during business hours, except public holidays. You can choose from morning tea (by 11am) or afternoon tea (by 2pm).

  • What if something goes wrong?

    We hope it doesn’t but should you find anything we need to work on, please call us on 1300 KK 2 YOU (1300 552 968). Have a question we haven’t answered? Give us a call on 1300 KK 2 YOU or email us at kk2you@krispykreme.com.au from 8.30am to 5.00pm Monday to Friday (excl. Public Holidays).

  • What is the best way to store Krispy Kreme doughnuts?

    Our doughnuts are a freshly made product and therefore need to be cared for as you would a cake or pastries. Krispy Kreme doughnuts are made with ingredients which have similar attributes as those used to make bread. Therefore, just as a loaf of bread is best eaten fresh, so too are Krispy Kreme doughnuts. To maintain your Krispy Kreme doughnuts in optimum condition, we recommend that you store them in a temperature under 18 degrees and out of direct sunlight. To keep Krispy Kreme doughnuts at their freshest after their first day at home, you can freeze the doughnuts and reheat in the microwave.

  • Can I freeze my Krispy Kreme doughnuts?

    The brilliance of a Krispy Kreme doughnut is best when fresh. If however you choose to freeze the doughnuts for a later date, make sure you seal them in an airtight package to ensure the ageing process is halted while in the freezer.

  • What about reheating?

    This is a dish which will have your guests drooling. If you can’t eat them fresh, take your frozen ones out of their airtight package in the freezer and pop them in the microwave for 8 seconds. It’s not exactly like having a hot one from a Krispy Kreme Factory Store, but some say it’s pretty close.

  • What is the mission of the Krispy Kreme Australia FUN-draising program?

    Krispy Kreme Australia FUN-draising programs and pricing structures are designed to exclusively assist charities and non-profit organisations and groups. The pricing structure reflects our commitment to helping the Australian community and is not designed to provide a wholesale price to individuals or groups that would use our product for personal or corporate profit.

  • How do I qualify?

    In order to qualify for the use of our FUN-draising pricing, an organisation must qualify as a non-profit organisation as defined in one of the following ways:

    • Community – Funds are being used to support community-based activities devoted exclusively to charitable, educational, or recreational purposes and not for individual gain.
    • Charitable – Funds are being used to support a charitable organisation or benevolent cause.
    • Educational – School or school related organisation such as band, club, and student or parent group associated with a school or educational institution.

    Please note: Not for profit organisations will be permitted to fundraise once a quarter and educational institutions will be permitted to fundraise twice a year, in any year.

  • Where do I find information about Krispy Kreme South Australia?

    For any enquiries relating to Krispy Kreme in South Australia please contact memories@krispyKremesa.com.au or call them on 08 8346 8245.

    South Australia are an independent Franchise owned by the Peregrine Group. While we all share the love of Krispy Kreme doughnuts, please refer all enquiries directly to Krispy Kreme South Australia on the above e-mail and phone number

  • How can I find out where the nearest Krispy Kreme store is located?

    Please use our Store Locator to find your nearest store and come visit!

  • How do I obtain a Krispy Kreme franchise?

    100% Australian privately owned Krispy Kreme Australia holds the rights to develop Krispy Kreme stores throughout Australia and New Zealand. All of our stores are company owned; therefore there are no local franchise opportunities available. If you are interested in franchise opportunities available in other markets, please contact the Krispy Kreme Doughnut Corporation.

  • Where can I find information about Krispy Kreme for my school project?

    Read about the History of Krispy Kreme. Or visit our Media Centre to catch up on all latest news from Krispy Kreme Australia.

  • What animal products are used in your doughnuts?

    The only animal by-products used in the manufacturing of our doughnuts are eggs (whites and yolks) and dairy products including milk, butter, yoghurt, whey, non-fat milk and non-fat whey. Our doughnuts are cooked in a low Trans Fatty Acid (TFA) blended vegetable oil. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. Krispy Kreme doughnuts do not contain alcohol products manufactured to be consumed as a beverage, such as liquors, wine or beer. Ethyl alcohol can occur in products as the result of the fermentation process of yeast-raised products, however this naturally occurring ethyl alcohol evaporates during the cooking process.

  • Where can I see the Nutritional Information for current Krispy Kreme products?

    You can find the nutritional information here.

  • Are Krispy Kreme doughnuts Halal certified?

    Krispy Kreme Australia respects the dietary customs of our valued customers and has achieved Halal Certification across all of our stores for our doughnuts.

  • What if I am allergic to nuts?

    We recognise the challenge that nut related allergies present. We do not knowingly add any peanuts or other nuts to our doughnuts but unfortunately it is not possible to guarantee that our doughnuts are 100% nut free.

  • What are Trans Fatty Acids (TFA)?

    While fat content varies between doughnut flavours, TFA content has been significantly reduced across the board. Our signature doughnuts contain between 0.1g to 0.3g of TFA per single serve across our range, which is well below the World Health Organisation (WHO) recommended daily limit of TFA (1% of total kilojoules consumed), and is considered “virtually zero” in some countries including the US. If you have any further queries regarding our products please call us at 02 9350 9000.

Have a question we haven’t answered? Give us a call on 1300 KK 2 YOU or email us at kk2you@krispykreme.com.au from 8.30am to 5.00pm Monday to Friday (excl. Public Holidays).

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